Refund Policy

Refunds will be given in the event of a payment being made in error or if an overpayment has been on your account. If you believe a refund should be provided then please send written (email, letter or phone) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Universal Account Number, Vehicle Registration, WorldPay Transaction Number, Payment Amount, Payment Type and reason for the refund request. Refund requests can be sent to:


Post: Universal Car Credit BFC, A4 Bath Road, Padworth Reading RG7 5HR

If you wish to discuss a refund request in more detail then please call us on 0118 9712167