At Universal Car Credit Ltd we aim to provide you with the highest standards of service. However, sometimes things can go wrong, and when this happens we encourage our customers to tell us about it so we can learn from our mistakes and help to put things right. Our staff will do everything they can to resolve any problems swiftly and ensure that you receive a quick and fair response to any complaints or comments that you may have.
Our complaints procedure is designed to ensure that each complaint is dealt with quickly and fairly. We aim to resolve all complaints within the first 24 hours. However, if this is not possible, then we will acknowledge your complaint within 5 days of receiving it, investigate the matter further and resolve within 4 weeks. All complaints should be resolved within 8 weeks, and if this is not possible a letter will be sent confirming the reason.
If you have a complaint you should contact us by telephone on 07956 292 292 or email to firstname.lastname@example.org or write to us at:
Customer Relations Manager
Universal Car Credit, First Floor, A4 Bath Road Padworth Reading RG7 5HR