Important Message
November 2020 COVID-19 Update: We are fully open A few changes as we head into winter. We are still working by appointment as safety and the health of our staff and customers is paramount. We appreciate your patience as we navigate this unprecedented time. Our customer care teams are hard at work to help you, but wait times are higher than normal. OUR SERVICE DEPT IS NOW FULLY OPEN. PLEASE STAY IN YOUR CAR UNTIL CALLED. NHS Workers Support 7 Days a week FOC Please Call. Free UK Delivery on all Cars & Van's within 50 miles. Build Your Deal Online Apply For Finance Online. "WE ARE STILL LENDING" Fully Automated Online Service Our Phones Are Manned 7 Days a week. Test Drives are suspended and have been replaced with a NO QUESTIONS ASKED 7 DAY MONEY BACK GUARANTEE Stay Safe and Please Keep an Eye on your Elderly Neighbours

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At Universal Car Credit Ltd we aim to provide you with the highest standards of service. However, sometimes things can go wrong, and when this happens we encourage our customers to tell us about it so we can learn from our mistakes and help to put things right. Our staff will do everything they can to resolve any problems swiftly and ensure that you receive a quick and fair response to any complaints or comments that you may have.

Our complaints procedure is designed to ensure that each complaint is dealt with quickly and fairly. We aim to resolve all complaints within the first 24 hours. However, if this is not possible, then we will acknowledge your complaint within 5 days of receiving it, investigate the matter further and resolve within 4 weeks. All complaints should be resolved within 8 weeks, and if this is not possible a letter will be sent confirming the reason.

If you have a complaint you should contact us by telephone on 07956 292 292 or email to gavin@universalcarcredit.com or write to us at:

Customer Relations Manager
Universal Car Credit, First Floor, A4 Bath Road Padworth Reading RG7 5HR