Important Message
4th July 2020 COVID-19 Update: We are now fully open but this will be by appointment only. We appreciate your patience as we navigate this unprecedented time. Our customer care teams are hard at work to help you, but wait times are higher than normal. OUR SERVICE DEPT IS NOW FULLY OPEN. PLEASE STAY IN YOUR CAR UNTIL CALLED. NHS Workers Support 7 Days a week FOC Please Call. Free UK Delivery on all Cars & Van's within 50 miles. Build Your Deal Online Apply For Finance Online Fully Automated Online Service Our Phones Are Manned 7 Days a week. Test Drives are suspended and have been replaced with a NO QUESTIONS ASKED 7 DAY MONEY BACK GUARANTEE Stay Safe and Please Keep an Eye on your Elderly Neighbours

Refund Policy

Refund Policy

Refunds will be given in the event of a payment being made in error or if an overpayment has been on your account. If you believe a refund should be provided then please send written (email, letter or phone) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Universal Account Number, Vehicle Registration, WorldPay Transaction Number, Payment Amount, Payment Type and reason for the refund request. Refund requests can be sent to:

Email: gavin@universalcarcredit.com

Post: Universal Car Credit BFC, A4 Bath Road, Padworth Reading RG7 5HR

If you wish to discuss a refund request in more detail then please call us on 0118 9712167